If you have misplaced your tickets:You can look at your order history by logging in to your online account, which includes options to resend your tickets if needed. Keep in mind that if you forward or resend your tickets via that link, the original barcodes will be invalidated and only the new tickets will be accepted. In most cases, we are also able to reprint your tickets at the box office on the night of the show as long as you have valid identifcation - if possible, bring your confirmation e-mail or order number as well to save time.
Access your Account
If you have not received your tickets:
By E-mail...If this is your first order with us, it is possible that your e-mail provider has placed our e-mail to you in a quarantine folder (or spam folder, depending on the provider). This means you are not seeing it in your main e-mail and should check that folder. To avoid this in the future, you can usually flag that e-mail as safe, or add @tixit.ca to your safe senders list.
If you still can't find an e-mail from us in your spam/junk/quarantine/other folder, you can log in to your account and have them resent. If that still doesn't work, please visit our contact us page and we can help you!
By Regular MailWe may delay sending out your tickets until closer to the date of the show - so if your show is still several months away don't worry! However, if your show is within a few weeks, we'd like to get that solved for you as soon as possible! Log in to your account and check your delivery address and make sure it is correct, and then reach out to us via our contact us page and we will arrange options for you.
If you need to contact us for additional help, please contact the venue box office, which is open on event days.